Here are the steps a client can follow in case of grievance or feedback:
- If you are not satisfied with our services and would like to lodge a complaint, we request you to first talk to our representative / consultant from the Research Analyst Department who is your point of contact. You can discuss your concerns with them, and rest assured that your complaint will be resolved on a best-effort basis within 10 to 40 working days.
- You can also email or speak to the representative / consultant via telephone. The contact number is 8160475966.
- Alternatively, you can send us a complaint in writing or via email at mohit00852@gmail.com.
- We will try to resolve your complaint within 10 to 40 working days. The first step is to clearly understand the nature of your complaint and identify what we can do to resolve the issue. Once our investigation is complete, we will provide a full response to your complaint.
- If you are still not satisfied with the response or handling of your complaint by our representative / consultant, you may escalate the matter by writing an email to Mr. Mohit Agrawal (Owner) at mohit00852@gmail.com with complete details. Mr. Mohit Agrawal will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
- If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator - The Securities and Exchange Board of India (SEBI). SEBI has launched a centralized web-based complaint redressal system called SCORES.
https://scores.gov.in/scores/complaintRegister.html# - If your complaint is not resolved on the SCORES portal, you can initiate the dispute resolution process through the ODR Portal.
https://smartodr.in/login